Temperature control, the maximum allowed to enter the facilities is 37.7º C.
Hand disinfection with hydroalcoholic gel that you will have available at the entrance
Maintain a physical safety distance of 2 meters in all areas of the hotel
Wear mouth covers at all times, if you do not have one, one will be provided at the entrance of the hotel.
Exclusive area for baggage sanitation before arrival
RECEPCION CHECK IN – CHECK OUT
Check in time 04:00 pm and check out 11.00 am to give a sufficient margin and ensure fully sanitized rooms.
Customer survey to identify possible suspected COVID-19 cases
Bracelets will be placed by the host himself to avoid contact
Screens as protection barriers between the receptionist and the client
Mat for disinfecting shoes
Physical signs that must be respected
Hydroalcoholic gel dispensers for hand disinfection
Posters of preventive measures and symptoms of COVID-19
Constant sanitation in the reception area with certified virucidal products
LIFTS
Hydroalcoholic gel dispensers
Poster with limited capacity inside
Mandatory use of mouth covers
Visible footprints for physical distancing
Priority for the use of the elevator for pregnant and elderly people
POOLS AND BEACH
Pool capacity will be monitored
Social distance between lounge chairs is 2 meters
Do not move furniture
Pool furniture sanitation
Sanitized beach towels with certified products and temperatures above 60º C.
Pool with constant monitoring of pH levels within legal limits and international guidelines.
MEDICAL ASSISTANCE
If you have any symptoms during your stay, report them immediately to the hotel reception to advise you on the protocols to follow, our staff is trained to detect any suspicious case and act quickly to avoid possible subsequent infections. You will be provided with a protective equipment, and medical assistance with charge if this is necessary or the transfer to a specialized clinic for your care.
BEDROOMS
Training of staff on COVID-19 in rooms for disinfection The room has hydroalcoholic and sanitizing gel, a television channel with preventive measures for mouth covers, hand washing and physical distancing.
Room cleaning using approved chemical products during the client’s stay and upon departure, once the room is sanitized 3 hours later it can be accommodated again.
The used whites previously washed and disinfected at a temperature higher than 60 o C.
RESTAURANT AND BAR
Hand disinfection with hydroalcoholic gel that you will have available at the entrance
Maintain a physical safety distance of 2 meters
Limited capacity
Personnel with protective equipment
Only clients staying overnight in the same room can sit at the same table.
Disposable menus, which will be changed with each change of client
Disinfection of cutlery and slab by authorized virus sanitizers
PERSONAL
Training of health measures personnel, and detection of COVID-19
Sanitary filter upon entering the hotel with temperature and health control.
The personnel with personal protective equipment PPE covers mouths, gloves and a mask during their work day.